Water-meter replacement tickets keep piling in In Progress with no WIP limit. What should the SM/TC introduce first?
Select an answer to reveal the explanation.
Short Explanation
Unlimited In Progress is a kitchen with every burner on and nothing plated. WIP limits make the overload a policy, not a surprise. Stopping the pile is how meter work starts finishing.
Full Explanation
Visualizing work is incomplete without limiting WIP. Unlimited in-progress tickets hide overload, increase wait time, and starve finishing. Explicit WIP limits on in-progress states force the team to pull less and complete more. Overtime, extra columns, and velocity inflation disguise the same unconstrained load.