The elections-canvass support board shows WIP limits, but the team pulls past them whenever a new ticket arrives. What should the SM/TC focus on?
Select an answer to reveal the explanation.
Short Explanation
A WIP number nobody honors is wallpaper. Limits only work when the team stops and talks before pulling the next canvass ticket. Policies plus daily management beat pretty digits.
Full Explanation
WIP limits are working agreements the team must actively manage, including stopping to swarm, finish, or renegotiate when a column is full. Raising or hiding limits, or replacing them with status slides, turns visualization into theater. Explicit pull policies make the limit operational. Without that management, the board cannot protect flow during canvass spikes.