A permit-inspection team’s board shows only Doing and Done, so legal-review wait never appears. What change should the SM/TC coach?
Select an answer to reveal the explanation.
Short Explanation
A two-column board is a closed curtain over the waiting room. Legal review is where permits actually stall, so it has to be a real state. If the board does not match the work, it cannot teach flow.
Full Explanation
Team Kanban columns should reflect actual process and wait steps, not a Doing/Done fiction. Hidden legal-review queues are often the dominant flow time and must be visible as workflow states with policies. Side emails, collapsing wait into Done, and people-calendar Gantts all conceal that queue. Visualization only helps when the board tells the truth about how permits move.