The pothole-311 crew’s work lives in individual inboxes, so nobody can see wait time or how much is in progress. What should the SM/TC start with?
Select an answer to reveal the explanation.
Short Explanation
Work stuck in private inboxes is like traffic with the streetlights off. You cannot manage wait time you cannot see. Put the real pothole workflow on a shared board first.
Full Explanation
Team flow starts by making the actual workflow visible—states, queues, and work in process—so the team can inspect wait time and WIP. Inbox-hidden demand conceals overload and blocks pull. Citywide dashboards, utilization targets, and story-point conversions do not reveal those wait states. Visualization on a team board is the first flow accelerator, not a reporting afterthought.