The problem-solving workshop for the elections ART becomes a blame circle about the System Team. What should the facilitator do?
Select an answer to reveal the explanation.
Short Explanation
Blaming the System Team is kicking the shared toolbox instead of looking at how the elections ART uses it. Bring those partners into the cause analysis. Experiments beat a complaint backlog.
Full Explanation
The problem-solving workshop inspects system causes and designs experiments; it is not a forum for blaming a shared-service or System Team. Complaint backlogs, exclusion, and individual critiques destroy safety and hide handoff, environment, and policy causes the ART actually controls. The Scrum Master / Team Coach recenters on causes and includes the System Team as partners in countermeasures. Shared services are part of the system to improve, not a scapegoat.