On the 311 ART, two teams want different problems workshopped. How should the facilitator choose which problem to solve?
Select an answer to reveal the explanation.
Short Explanation
Two 311 teams, two pet problems, one clock. Do not reward whoever talks first or whoever has the director's ear. Dot-vote on impact so the group chooses in the open.
Full Explanation
When multiple problems compete, the problem-solving workshop uses a transparent group choice—often a vote or dot-vote weighted by impact—rather than first-speaker privilege, a closed director sidebar, or splitting the timebox until nothing finishes. The Scrum Master / Team Coach makes that choice visible so the 311 ART can commit to one PI-sized problem. Transparency in selection is part of facilitation, not a courtesy.