Brainstorming in the transit ART problem-solving workshop is dominated by the director. What facilitation should the Scrum Master / Team Coach use?
Select an answer to reveal the explanation.
Short Explanation
If the director talks first, everyone else is just nodding at the head of the table. Silent brainstorm or round-robin pulls ideas from the whole transit group. Rank should not win the whiteboard.
Full Explanation
Solution generation in the problem-solving workshop is supposed to produce many options from the people who do the work. Director-led short lists, manager-only speaking, and stopping at the first executive-approved idea starve that divergence. The Scrum Master / Team Coach uses silent brainstorming, round-robin, or similar structures so transit staff can contribute without rank pressure. Quantity and diversity of ideas come before picking a countermeasure.