The problem-solving workshop for the building-permits ART starts with solutions such as buy a new workflow tool. What should the facilitator insist on first?
Select an answer to reveal the explanation.
Short Explanation
Starting with "buy a tool" is shopping before you know what is broken on the permits desk. Agree on the problem first. Solutions come after, or you will automate the wrong mess.
Full Explanation
SAFe's problem-solving workshop begins by agreeing on the problem to solve, then analyzing causes, restating the problem, and only then brainstorming solutions. Opening with a vendor, a director-chosen platform, or the assumption that a new tool always helps skips that sequence and typically treats a symptom. The Scrum Master / Team Coach holds the permits ART at problem agreement until the group shares a clear statement. Tools may later be a countermeasure; they are not the first step.