Root-cause talk on the housing-intake ART is that people are lazy. How should the Scrum Master / Team Coach redirect the analysis?
Select an answer to reveal the explanation.
Short Explanation
"People are lazy" is a character review, not a root cause. Housing intake delays live in batches, handoffs, and policies. Put the system on a fishbone or 5 Whys and leave the personality labels off the board.
Full Explanation
Structured root-cause analysis in the problem-solving workshop—fishbone (Ishikawa) diagrams and 5 Whys—inspects process, policy, tools, and environment rather than ranking people's character. Recording laziness, launching performance reviews in the workshop, or sending the diagnosis to Human Resources personalizes the problem and shuts down learning. The Scrum Master / Team Coach redirects the housing-intake ART onto the system. Causes you can change next PI live there, not in a moral judgment.