Metrics shown at Inspect and Adapt for the elections ART are only hours billed and story points completed. What should the Scrum Master / Team Coach push the ART to review?
Select an answer to reveal the explanation.
Short Explanation
Hours and story points are the odometer, not whether voters got a working ballot experience. Inspect and Adapt needs outcome and flow measures—results, flow time, predictability. Busy charts do not prove the elections ART improved.
Full Explanation
I&A metrics should include meaningful outcome and flow measures—voter-service results, flow time, predictability—not vanity hours and story points alone. Elections ARTs that review only billed hours and points miss whether voters were served. The Scrum Master / Team Coach pushes outcome and flow measures so problem-solving targets real civic performance.
Doubling the story-point target to make hours and points look healthier games the scoreboard. Individual utilization scores as the primary I&A slide incentivize busyness over outcomes. Overtime hours as proof of hard work celebrate burnout.
Exam caveat: prefer outcome/flow over vanity output metrics at I&A. Operational check: replace or augment elections I&A slides with service outcomes and flow time before problem-solving starts.
Municipal ARTs feel Inspect and Adapt choices as safer shelter intake, fairer elections, cleaner water data, and clearer permits for the public. Keep facilitation transparent, include the whole Agile Team, and verify improvement items enter real backlogs with owners and check dates. After the event, confirm the next iteration planning agenda references the agreed experiments so civic delivery actually changes.