During a 911 CAD/RMS outage, the Team Coach starts approving every…

Question

During a 911 CAD/RMS outage, the Team Coach starts approving every pull request “to keep control.” What is the problem with that move?

Accepted Answer

The coach has left the Scrum Master / Team Coach lane and taken engineering command instead of coaching process and flow. — An outage is not a license to become the 911 engineering manager. Approving every pull request is command, not coaching. Keep the process and flow healthy so the people who write the code can ship the fix.

Answer

Pull-request approval is the Product Owner's backlog job, so the coach should rank the outage stories instead.

Answer

Only the Release Train Engineer may approve production hotfixes on a public-safety ART.

Answer

The coach should instead freeze the CAD/RMS backlog until the next Innovation and Planning iteration.

During a 911 CAD/RMS outage, the Team Coach starts approving every pull request “to keep control.” What is the problem with that move?

Short Explanation

Full Explanation