Predictability on the snow-route team collapsed after a mandate to start every item labeled "priority." How should the Scrum Master / Team Coach interpret the drop?
Select an answer to reveal the explanation.
Short Explanation
When every "priority" item starts at once, predictability does not die of laziness—it dies of traffic. The snow-route mandate is a system policy, not a character flaw. Look at WIP before you look for villains.
Full Explanation
Performance drops often come from policies, not from "lazy people." A mandate to start all priority work explodes WIP and destroys predictability. The Scrum Master / Team Coach traces the snow-route collapse to that system rule and coaches a change in how work is started. Individual blame, skipped policy review, and rebaselining without inspecting WIP leave the cause in place.