The 911-dispatch team delivers every iteration, but people are on-call every night and burning out. How should the Scrum Master / Team Coach assess the team's performance?
Select an answer to reveal the explanation.
Short Explanation
Fast 911 work that wrecks the night shift is a sprint into a wall. Throughput without sleep is not high performance; it is borrowed time. Health and sustainability belong on the same scoreboard as the dispatch increment.
Full Explanation
High-performing teams sustain delivery; unsustainable heroics fail the performance test even when short-term throughput looks strong. On-call every night is a system signal, not a badge of honor. The Scrum Master / Team Coach includes team health and load when assessing the 911 team. Adding more heroes or hiding burnout behind utilization keeps the same failure mode.