Residents still cannot complete a housing-voucher renewal unassisted, but the team closed 40 stories this PI. What should the Scrum Master / Team Coach treat as performance evidence?
Select an answer to reveal the explanation.
Short Explanation
Forty closed stories and a resident who still cannot renew a voucher is a parade with no destination. Counts are easy to celebrate. Whether a resident can finish the renewal unassisted is the actual exam.
Full Explanation
If residents still cannot complete a housing-voucher renewal unassisted while the team closed forty stories this PI, the Scrum Master / Team Coach should treat resident outcome capability—not the story-closed count—as performance evidence. Story counts can rise while the journey residents need remains broken, fragmented, or staff-dependent. Treating forty done items as proof of high performance confuses activity with outcome and flatters a busy board. Story points completed versus plan still measure plan conformance, not unassisted renewal success for the people the program exists to serve. Counting ceremonies attended while stories progressed measures ritual participation, not resident value. Exam caveat: SASM performance evidence prefers outcomes residents can experience; story counts, points, and ceremony attendance are weak sole proxies on advanced assessment items. Operational check: define a resident-facing measure for unassisted voucher renewal success, instrument or manually sample it, place outcome work above vanity story volume in prioritization conversations, and review outcome movement in inspect-and-adapt even if story count looks impressive. Show leadership the outcome gap beside the forty-story chart, and verify the next PI objectives name the resident capability explicitly.