Residents still cannot complete a housing-voucher renewal unassisted, but the team closed 40 stories this PI. What should the Scrum Master / Team Coach treat as performance evidence?
Select an answer to reveal the explanation.
Short Explanation
Forty closed stories and a resident who still cannot renew a voucher is a parade with no destination. Counts are easy to celebrate. Whether a resident can finish the renewal unassisted is the actual exam.
Full Explanation
Customer and resident outcomes outweigh activity metrics. Story-closed counts can rise while the housing-voucher service remains unusable. The Scrum Master / Team Coach treats unassisted renewal as the performance evidence and coaches the team toward that outcome. Points, ceremony attendance, and volume do not substitute for a resident who can complete the work.