Flow time on vital-records requests improved, but production defects spiked. How should the Scrum Master / Team Coach assess the team?
Select an answer to reveal the explanation.
Short Explanation
A birth certificate that arrives tomorrow with the wrong name is not better service. Speed without quality is just a faster mistake. Score vital-records work on both the wait and whether the record is right.
Full Explanation
Team performance assessment balances flow and quality. Improved flow time alongside a defect spike means the system sped up by skipping built-in quality. Ignoring defects, paying a utilization bonus, or declaring victory on speed alone all miss the tradeoff. The Scrum Master / Team Coach presents both measures so the team can restore quality without abandoning flow.