The shelter-intake team "hits every commitment" by sandbagging Team PI Objectives. How should the Scrum Master / Team Coach read that record?
Select an answer to reveal the explanation.
Short Explanation
Hitting every objective by aiming at the floor is a shelter that only promises empty beds it already has. One hundred percent can be fear, not excellence. Look at stretch, committed work, and whether intake actually improved.
Full Explanation
Predictability matters, but a perfect PI objective hit rate achieved by sandbagging is not high performance. Assessment should include the stretch-versus-committed mix and whether resident outcomes moved. Celebrating 100 percent, copying the sandbagged list, or punishing misses all reinforce hiding capacity. The Scrum Master / Team Coach helps the team and stakeholders read the record honestly.