The wastewater SCADA team never invites plant operators to refinement. What should the Scrum Master / Team Coach do?
Select an answer to reveal the explanation.
Short Explanation
Building SCADA screens without operators is paving a control room from the parking lot. The people who run the plant are a collaboration partner, not a yearly survey. Invite them to refinement or the increment will surprise the shift that has to use it.
Full Explanation
Cross-team collaboration includes the users and consuming teams who live with the increment, not only peer development teams. Operators at a wastewater plant hold the acceptance reality for SCADA work. Excluding them, substituting an annual interview, or asking the RTE to write their stories all keep that knowledge out of refinement. The Scrum Master / Team Coach brings those consumers into the conversation so the team builds the right thing.