The 311 and GIS teams share a Component specialist one day a week, and work piles up in an invisible queue. What should the Scrum Master / Team Coach coach?
Select an answer to reveal the explanation.
Short Explanation
A specialist who appears one day a week is a drawbridge on a clock. If nobody sees the cars stacked at the river, 311 and GIS will keep planning as if the bridge is always down. Put the queue on the board and teach more people to turn the crank.
Full Explanation
Shared component specialists create queues that destroy flow when capacity is invisible. Cross-team collaboration includes making that constraint explicit and growing skill so one person is not the only path. Hiding the calendar, awarding the specialist to the louder Product Owner, or converting the specialist into a coach all leave the queue unaddressed. The Scrum Master / Team Coach visualizes the wait and coaches skill-sharing; they do not become a second invisible queue.