Water-billing and customer-assistance (shutoff) teams never share the Team PI Objectives that touch the same resident journey. What should the Scrum Master / Team Coach do?
Select an answer to reveal the explanation.
Short Explanation
Billing and shutoff assistance are two counters on the same water bill. If their PI Objectives never meet, residents get a dunning letter and a help desk that never heard the plan. Put the related objectives on the same wall so the journey is one plan.
Full Explanation
Team PI Objectives that touch the same resident journey should be visible and aligned so teams can collaborate on outcomes rather than surprise each other mid-PI. Privacy, counting objectives as a score, or replacing team objectives with an RTE-authored substitute all hide the shared work. The Scrum Master / Team Coach does not own the Product Owner's objectives, but coaches the teams to surface and connect the ones that meet at shutoff, payment, and assistance. Alignment of related objectives is a collaboration practice, not a train takeover.