Water-billing and customer-assistance (shutoff) teams never share the Team PI Objectives that touch the same resident journey. What should the Scrum Master / Team Coach do?
Select an answer to reveal the explanation.
Short Explanation
Billing and shutoff assistance are two counters on the same water bill. If their PI Objectives never meet, residents get a dunning letter and a help desk that never heard the plan. Put the related objectives on the same wall so the journey is one plan.
Full Explanation
Team PI Objectives that touch the same resident journey should be visible and aligned so collaborating teams plan outcomes together rather than surprising each other mid-PI. Water-billing and shutoff-assistance share payment, notice, and help paths; hiding related objectives keeps each Product Owner locally optimized while residents experience one broken journey. The Scrum Master / Team Coach coaches surfacing and connecting those related objectives without owning the Product Owners' content. Keeping objectives private to avoid comparison protects ego and destroys the information needed for joint planning. Replacing both teams' objectives with a single RTE-authored train objective erases team-level commitment and drifts into RTE program ownership that SASM should not treat as the team-coach default. Scoring teams on how many objectives they write treats paperwork volume as success and ignores whether objectives meet at the resident journey. Exam caveat: alignment of related Team PI Objectives is a collaboration practice, not a train takeover and not a privacy shield for Product Owners; do not confuse team objective visibility with abandoning team objectives entirely. Operational check: before or during planning, place related billing and assistance objectives on a shared view, mark the shared resident outcomes, confirm both teams and Product Owners can see the handshake, and verify mid-PI that those objectives still inform joint backlog decisions when shutoff notices and payment plans change. Record the shared objective links in the ART planning artifacts so the next PI starts aligned.