Parks reservations and facilities-maintenance keep emailing blame about double-booked ball fields. What should the Scrum Master / Team Coach do first?
Select an answer to reveal the explanation.
Short Explanation
Email ping-pong over a double-booked diamond is two dugouts yelling through the fence. Parks reservations and maintenance own one resident problem—fields that cannot be reserved twice. Sit them in the same room on that problem; do not become the permanent mail clerk.
Full Explanation
Cross-team collaboration on a shared municipal outcome begins by putting the people who hold the pieces in the same problem-solving conversation. Parks reservations and facilities-maintenance both affect whether residents can book a ball field once; blame email threads do not change booking policy, handoffs, or shared data. The Scrum Master / Team Coach should convene a joint session on the double-booking system itself rather than acting as permanent inbox referee. Forwarding every blame thread to a director documents conflict theater without repairing the booking workflow and pulls executives into team-level flow problems they should not adjudicate daily. Publishing a RACI that crowns one team the permanent loser of every dispute freezes a power scorecard in place and teaches competition instead of joint ownership of resident service. Asking the Release Train Engineer to absorb field scheduling as a train-level program elevates a team collaboration failure into RTE ownership and creates a bottleneck the coach was meant to help dissolve. Exam caveat: SASM emphasizes facilitating cross-team problem solving on shared outcomes; it is not RTE program takeover, director escalation theater, or winner-loser RACI as the primary collaboration fix. Operational check: schedule a joint problem-solving session with both parks teams, capture the shared booking failure modes (policy, calendar source of truth, maintenance windows), agree a small experiment for the next iteration, and verify double-bookings drop on the shared board before the next weekend reservation surge. Keep the coach facilitating the civic problem, not mediating every email.