Parks reservations and facilities-maintenance keep emailing blame about double-booked ball fields. What should the Scrum Master / Team Coach do first?
Select an answer to reveal the explanation.
Short Explanation
Email ping-pong over a double-booked diamond is two dugouts yelling through the fence. Parks reservations and maintenance own one resident problem—fields that cannot be reserved twice. Sit them in the same room on that problem; do not become the permanent mail clerk.
Full Explanation
Cross-team collaboration on a shared outcome starts by putting the people who hold the pieces in the same conversation. Mediating blame threads, publishing a winner-loser RACI, or handing scheduling to the RTE keeps the teams apart and makes the coach or the train the bottleneck. A joint problem-solving session surfaces the booking policy, handoffs, and data the two teams actually share. The Scrum Master / Team Coach facilitates that session; they do not adjudicate forever by inbox.