Benefits and housing-voucher teams share an identity service but have no forum, so their Scrum Master becomes the permanent messenger. What should the Scrum Master / Team Coach set up instead?
Select an answer to reveal the explanation.
Short Explanation
If every identity question travels through one coach, that person is a human USB cable—and cables burn out. Benefits and housing need a Community of Practice or a standing sync between the teams. Build the forum; do not become the bus.
Full Explanation
Ongoing collaboration structures—Communities of Practice and regular cross-team syncs—let specialists talk without routing every message through the Scrum Master / Team Coach. Expanding the coach's inbox, forcing all contact through the RTE, or forking the identity service creates a bottleneck or duplicate work. The coach may help start the forum, then step out of the messenger role. High-performing multi-team work depends on those durable channels.