Leaf-collection routing is labeled high performing only because two specialists work weekends to clear the board. What should the SM/TC conclude?
Select an answer to reveal the explanation.
Short Explanation
Two heroes bagging Saturday leaves is a parade, not a sanitation system. The streets look clear until those two get sick. High performance is a team that finishes routing in normal hours—not a weekend rescue cult.
Full Explanation
Hero culture is a smell, not a high-performing-team model. Sustainable delivery means the leaf-collection routing team can finish without weekend specialists as the operating system. Paying more overtime, hiding weekend work from flow metrics, and concentrating knowledge in two people all deepen the dependency. The SM/TC should make the load, skills, and working agreements visible so the whole team can deliver during normal cadence.