The farmers-market SNAP team closes many stories each iteration, but the work stalls in legal review and residents still cannot apply. How should the SM/TC define team performance?
Select an answer to reveal the explanation.
Short Explanation
A SNAP team that "closes" stories stuck in legal is counting tickets, not feeding families. Performance is a resident who can actually apply at the market. Busy boards are theater if the increment never leaves the lawyers' in-box.
Full Explanation
High-performing teams deliver working value, not output theater. Story-point totals, started-work counts, and a second board that hides legal wait all make the farmers-market SNAP team look productive while residents still cannot apply. The SM/TC should define performance as an integrated, usable increment and then help the team shrink the legal bottleneck as a flow and collaboration problem. Volume of stories is not a substitute for outcomes.