Leaders on a county tax-assessment ART keep starting new projects because work in process is invisible, so queues grow while the start rate does not slow. What should the RTE make visible first?
Select an answer to reveal the explanation.
Short Explanation
If you cannot see the cars already on the road, you keep opening more on-ramps. Visible WIP is how a tax-assessment ART stops starting and starts finishing.
Full Explanation
Flow control depends on seeing work in process. When WIP is invisible, sponsors treat every new request as free to start, which lengthens queues and delivery time. An ART-level visualization of items in process enables limiting WIP and having a fact-based conversation about intake. Kickoff counts, timesheets, and start-everything-now policies make the problem worse.