After the PI, airport operations digital ART leadership marks every missed uncommitted objective as a delivery failure and lowers the ART's predictability score. What clarification should the RTE provide?
Select an answer to reveal the explanation.
Short Explanation
Stretch goals are bonus miles, not a crashed flight. If the airport ART treats every uncommitted miss as a failure, teams will hide the extras—or sandbag the committed list.
Full Explanation
Uncommitted or stretch objectives communicate extra value if capacity allows and are not automatic delivery failures when missed. After the PI, when airport operations digital ART leadership marks every missed uncommitted objective as a failure and lowers predictability, the RTE should clarify that distinction so predictability reflects committed outcomes. Treating uncommitted objectives as secret work that must never appear in Inspect and Adapt hides opportunity and learning. Counting missing uncommitted items double against predictability punishes teams for transparency about stretch goals. Stopping all uncommitted objectives so nothing can be scored as a miss removes a useful planning tool for uncertain airport capabilities. Court case-management users—clerks, attorneys, and the public—need blocked work surfaced early, not buried until a surprise System Demo failure. Exam caveat: chronically never delivering any stretch may still invite coaching on ambition versus sandbagging, but a single miss is not a predictability crime. Operational check: separate committed and uncommitted attainment in the airport I&A report and compute predictability from committed objectives only. Verify impediments stay on the ART board with aging dates until ROAM owners move them.