After a production incident, the county tax-assessment ART runs a retrospective that names individuals to blame. What should the RTE apply?
Select an answer to reveal the explanation.
Short Explanation
Blame retrospectives are smoke alarms that prosecute the battery. Tax-assessment incidents almost always live in the process, the environment, or the handoff—not in one person who happened to be on call.
Full Explanation
Relentless Improvement looks for systemic causes. Individual blame suppresses Transparency and repeats the incident. The RTE coaches blameless, systems-focused problem solving in retrospectives and Inspect and Adapt. Deterrent lists, skipped learning, and punitive HR facilitation all violate Respect for People and guarantee hidden defects.