The open-data and civic-engagement ART reports success solely as output story counts. How should the RTE apply a Lean-Agile mindset?
Select an answer to reveal the explanation.
Short Explanation
Counting stories is counting bricks, not whether the civic portal is a building people can use. Lean-Agile thinking cares if open data moved a resident outcome, not how many tickets closed.
Full Explanation
A Lean-Agile mindset prefers value and flow outcomes over raw output. Story counts can rise while lead time, quality, and citizen outcomes worsen. The RTE coaches the ART to include measures such as flow time, throughput with quality, and whether published datasets are used. Inflating points, hiding flow, or swapping objectives for ticket IDs all optimize the wrong thing.