A director orders weekend heroics on the fire-EMS records ART so a milestone can still be met, instead of fixing the known integration bottleneck. What should the RTE apply?
Select an answer to reveal the explanation.
Short Explanation
Weekend heroics are a firehose on a hydrant that is still closed. The records ART does not need more martyrs; it needs the bottleneck opened so weekday flow can work.
Full Explanation
Respect for People and sustainable pace are Lean-Agile obligations, not slogans. Recurring heroics mask a system constraint and burn knowledge workers. The RTE applies systems thinking: identify and fix the bottleneck, then protect a humane cadence. Glorifying overtime, starring a few heroes, or skipping Inspect and Adapt analysis guarantees the next emergency.