A coordinator on the municipal utilities billing ART pastes account numbers, names, and past-due balances into a public consumer AI chatbot to draft a hardship-program briefing. What should the RTE do?
Select an answer to reveal the explanation.
Short Explanation
Citizen account numbers do not belong in a hobby chatbot. That is a privacy incident waiting for a headline, not a shortcut. Use the approved tool, strip the PII, and keep the briefing about patterns—not people.
Full Explanation
Responsible AI use forbids placing confidential citizen or PII data into unapproved public tools. Consumer chatbots are not a system of record and do not make a privacy promise the city can rely on. RTEs enforce approved services, redaction, and minimization. Using the model to personalize enforcement actions from leaked records compounds the risk.