Library-board members distrust the digital-card product after two years of slide-deck promises and few usable releases. How should the Product Owner rebuild trust?
Select an answer to reveal the explanation.
Short Explanation
Trust is not a speech; it is a working library card in someone’s wallet. Tiny Increments people can poke beat another beautifully printed promise. Show the thing, then talk.
Full Explanation
Stakeholder trust in civic products grows from inspectable value, not from longer plans. Frequent Done Increments create transparency and give boards evidence that forecasts and Product Goals are real. Promises, vision rewrites, or facilitation workshops without releasable product do not replace that empirical loop. The Product Owner should order work so stakeholders can see outcomes soon and often.