The parks department adopts a digital-everything strategy. Seniors who book picnic shelters and adaptive recreation still complete paper forms at rec centers because the current app fails basic accessibility and some residents have no smartphone. What should the Product Owner do?
Select an answer to reveal the explanation.
Short Explanation
Strategy is supposed to serve real people, not a slogan. If the picnic-shelter form on paper is the only way a grandparent can book a birthday party, ripping it out to look digital is the opposite of value. Challenge the dogma when the evidence says a channel still earns its keep.
Full Explanation
Product strategy must fit real user contexts. A citywide digital-first theme does not authorize removing a higher-value accessible channel when evidence shows paper still serves residents the product is supposed to include. The Product Owner should surface that fit problem and keep the paper path while the digital experience is made actually usable. Hiding paper, forcing a cutover, or exiling the work to a non-Scrum team treats dogma as strategy.