The city's strategic goal is to reduce homelessness cycle time from intake to housing placement. The shelter-services Product Owner is briefed only on server uptime, story points, and number of screens shipped. What should the Product Owner do?
Select an answer to reveal the explanation.
Short Explanation
Uptime and story points do not tell you if someone got housed faster. If the city goal is shorter time from intake to a roof, measure that journey. Shipping extra screens is busywork unless the wait actually shrinks.
Full Explanation
Product measures should indicate the strategic goal they claim to serve. Homelessness cycle time from intake to placement is an outcome; server uptime, story points, and screens shipped are activity or IT health metrics that can move while the goal does not. The Product Owner should choose leading and lagging product measures of that journey and inspect them with stakeholders. Easier-to-audit output does not substitute for evidence of strategy.