The 311 platform vendor presents its three-year module roadmap and tells department heads this is now the city's product strategy. Several modules conflict with the city's self-service and equity goals. What should the Product Owner do?
Select an answer to reveal the explanation.
Short Explanation
A vendor catalog is a supply closet, not city hall's strategy. 311 modules can be useful ingredients; they do not get to set self-service or equity goals. Keep the strategy hat on the Product Owner and treat the roadmap as one input.
Full Explanation
Vendors do not own the organization's product strategy. A platform roadmap is input about possible capabilities and constraints, not a substitute for city goals such as self-service and equity. Adopting it wholesale, fragmenting module choice by department, or waiting for the next vendor event cedes Product Owner accountability. The Product Owner should keep strategy ownership and order the 311 Product Backlog to the city's outcomes, buying or deferring vendor modules accordingly.