City strategy for the permitting product is self-service first. Inspection of the Product Backlog shows about 90% of near-term items are internal staff tools. What should the Product Owner do?
Select an answer to reveal the explanation.
Short Explanation
If the strategy says residents go first, a backlog of clerk screens is a bait-and-switch. Staff tools can matter, but 90% inside baseball is not self-service. Reorder so the mix matches the city's actual bet.
Full Explanation
Backlog composition is a strategy signal. A permitting product that claims self-service first while ordering almost only staff tools is executing a different strategy. Relabeling items or waiting until internal tools are complete postpones the resident outcome. The Product Owner should rebalance order so near-term work visibly advances self-service for applicants, with staff efficiency treated as a supporting constraint rather than the default queue.