Vendors pitch a machine-learning chat widget for the library digital-card site. Search logs show FAQ search already answers about 80% of patron questions; remaining failures are ranking and synonym gaps. Where should the Product Owner invest first?
Select an answer to reveal the explanation.
Short Explanation
If the card catalog already finds most of the books, you do not bolt a talking robot on the door first. You fix the drawers that already work for four out of five patrons. Trend-chasing is fun at the vendor booth; evidenced incremental value is what the Product Owner funds.
Full Explanation
Trendy capabilities are not valuable merely because they are trendy. When evidence shows an existing path already serves most demand, the higher-probability investment is improving that path—here, search ranking and synonyms—before a large unvalidated bet. A chat widget might still be an experiment later, but only against a hypothesis and measures. Forcing a channel switch or dual full-scale builds without evidence wastes capacity.