A deputy city manager assigns business-value points to 311 backlog items in a hallway meeting, with no usage data or outcome measures. The deputy wants that score to set Product Backlog order. What should the Product Owner do?
Select an answer to reveal the explanation.
Short Explanation
Points scribbled after a hallway chat are not evidence—they are a loud opinion with a number taped on. Value shows up in what 311 actually does for people, not in a deputy's gut score. The Product Owner politely declines the fake precision and goes looking for outcomes.
Full Explanation
Subjective business-value points assigned by the highest-paid opinion are a weak ordering signal compared with evidence of outcomes. The Product Owner remains accountable for maximizing value and for Product Backlog order, and should not outsource that judgment to unvalidated scores. Story points measure effort, not value, so converting political points into estimates compounds the error. Transparency means showing real outcome evidence, not hiding the backlog until the scores look official.