Finance wants lower cost-to-serve, clinic nurses want fewer callback minutes, and residents want faster shot appointments on the immunization product. What should the Product Owner do?
Select an answer to reveal the explanation.
Short Explanation
Different folks keep different scoreboards, and pretending they share one is how arguments go underground. Write each measure down — cost, nurse time, appointment speed — then show the trade when work is ordered. Honesty beats a fake average.
Full Explanation
Stakeholders rarely share identical value measures. Advanced Product Ownership makes those measures explicit and uses them in transparent ordering rather than collapsing them into a single invented point or waiting for a single executive metric. Ignoring groups creates hidden opposition; averaging hides real conflict. The Product Owner still decides order, but the decision is inspectable.