A city services suite covering 311, permits, and utilities shows high login counts but low satisfaction scores. What should the Product Owner investigate?
Select an answer to reveal the explanation.
Short Explanation
High usage with low smiles is a crowded counter, not a love story. People may have no other door. Look at why the experience is miserable instead of throwing a party for login totals.
Full Explanation
Vanity metrics such as raw usage can mask poor value quality, especially for civic products that are the only official channel. Satisfaction, completion, and effort reveal whether the suite is helping or merely trapping residents. The Product Owner should inspect that gap and adapt the Product Backlog. Adding products or hiding the survey increases the vanity trap.