Leadership wants the permit portal to deliver more value faster by relaxing the Definition of Done and shipping known defects. What should the Product Owner do?
Select an answer to reveal the explanation.
Short Explanation
Shipping a leaky permit form is not speed; it is a flood for the help desk. Done is the floor that keeps value from leaking. Cut quality and the work did not go faster — the unfinished pieces just landed in the resident's lap.
Full Explanation
Quality is part of value. Leadership pressure to relax the Definition of Done on a permit portal and ship known defects does not create more value faster; undone work and defects erase value and destroy trust. The Product Owner should defend Done because quality is what makes an Increment valuable and releasable. Accepting the shortcut because faster output equals more value confuses speed of incomplete work with citizen benefit. Moving unfinished work to a warranty team so velocity looks higher hides undone work and still leaves residents with defects. Counting defect escapes as Unrealized Value so quality cuts can continue mislabels harm to justify continuing the cuts. Exam caveat: Done is non-negotiable for valuable Increments on PSPO II. Operational check: refuse Done waivers, show rework and support cost of escaped defects, thin scope instead of quality when date pressure rises, and only forecast releasable permit Increments that meet Done. Defending Done on the permit portal protects value: defects and undone work are not faster value, they are deferred cost and eroded trust. Thin scope under date pressure instead of relaxing quality, and forecast only Increments that meet Done.