The 311 Product Owner can choose two options that deliver similar self-service functionality. Early measures show Option B reduces call-center load more than Option A. How should the Product Owner choose?
Select an answer to reveal the explanation.
Short Explanation
When two doors lead to the same room, pick the one that actually shortens the 311 phone line. Extra screens are decoration. Evidence of fewer calls is the value signal.
Full Explanation
Options that look functionally similar can differ sharply in realized value. The Product Owner should prefer the option with stronger evidence of the outcome that matters — here, reduced call-center load — rather than richer interface inventory. Shipping both or waiting for an annual ranking delays learning and doubles cost. Value comparison is an empirical Product Ownership decision.