Permit-office stakeholders say the portal is valuable because it shipped twelve features this quarter. How should the Product Owner reframe value?
Select an answer to reveal the explanation.
Short Explanation
Twelve features is a packing list, not a win. Value is what residents and the city actually gained, minus what it cost and what risk it created. If the permit line did not move, those twelve boxes were just busywork.
Full Explanation
Product value is the net of benefits realized relative to cost and risk. Feature count, story points, and requester rank are output or political proxies. The Product Owner's job is to make that net explicit so stakeholders can inspect whether the portal improved completion, cycle time, or cost-to-serve. Raising the feature target reinforces the wrong measure.