A clinic-scheduling Product Owner cannot tell whether wait-time experiments work because appointment timestamps are incomplete. What should they do next?
Select an answer to reveal the explanation.
Short Explanation
If the clinic clock is broken, running more wait-time experiments is just guessing with extra steps. Sometimes the next Product Backlog slice is better instrumentation, not another feature. Fake scores and counting Sprint Reviews will not tell you whether residents waited less.
Full Explanation
EBM requires evidence of sufficient quality to inspect goals. When appointment timestamps cannot support wait-time experiments, the constraint is measurement capability, and improving it is legitimate product work. Deferring all measurement to a future warehouse, fabricating KVA scores, or substituting activity counts preserves the appearance of management without learning. The Product Owner should order instrumentation work so subsequent tactical experiments can actually confirm or refute hypotheses.