A building-permits Product Owner sets an Intermediate Goal to reduce average permit decision time by 30 percent. What should follow?
Select an answer to reveal the explanation.
Short Explanation
Thirty percent faster permit decisions is a checkpoint, not a promise you bake into a three-year Gantt. Next you run small bets — different intake, fewer handoffs, earlier completeness checks — and see which ones actually move the clock. Ticket volume is a different game and will not tell you if decisions got quicker.
Full Explanation
Intermediate Goals should be measurable and should guide near-term tactics. A 30 percent reduction in average permit decision time is useful because teams can design Immediate Tactical experiments with hypotheses aimed at that measure. A frozen feature schedule, a Sprint Goal about closing more tickets, or dropping T2M confuses output and Key Value Areas with the Intermediate Goal. Evidence from the experiments then tells the Product Owner whether to persevere or adapt.