A public-health inspection case tool is used by city staff; residents mainly see the resulting certificates. How should the Product Owner measure Current Value?
Select an answer to reveal the explanation.
Short Explanation
If inspectors cannot stand the case tool, certificates slow down and residents feel it anyway. Current Value is value being delivered now — including to the employees who are the actual users of an internal product. Skipping staff measures is like grading a kitchen only by how the dining room looks.
Full Explanation
Current Value may include customer and employee measures when employees are users or when their effectiveness determines the value residents receive. For an inspection case tool, staff satisfaction and ability to complete cases are first-class CV signals, complemented by resident outcomes such as timely certificates. Restricting CV to complaint volume, to records-closed output, or to Unrealized Value alone misreads who receives value today. The Product Owner should instrument both staff and resident lenses that the product actually influences.