A public-health inspection case tool is used by city staff; residents mainly see the resulting certificates. How should the Product Owner measure Current Value?
Select an answer to reveal the explanation.
Short Explanation
If inspectors cannot stand the case tool, certificates slow down and residents feel it anyway. Current Value is value being delivered now — including to the employees who are the actual users of an internal product. Skipping staff measures is like grading a kitchen only by how the dining room looks.
Full Explanation
Current Value may include customer and employee measures when employees are users or when their effectiveness determines the value residents receive. For a public-health inspection case tool used by city staff, staff satisfaction and effectiveness are first-class Current Value signals, complemented by resident outcomes such as timely certificates. The Product Owner should instrument both lenses the product actually influences.
Measuring only resident complaint volume treats Current Value as never including employees and misses the primary users of an internal civic tool. Counting case records closed per Sprint as the sole score elevates output over whether staff can work effectively or residents receive timely results. Using Unrealized Value only because residents do not log in denies that value is already being delivered—or blocked—today through staff use.
Exam caveat: PSPO II Current Value is not limited to external customer surveys; for internal municipal tools, employee effectiveness is legitimate CV evidence.
Operational check: pair one staff measure (time to close an inspection case or tool satisfaction) with one resident-facing outcome (certificate turnaround) on the same Current Value review for the case tool.