The city’s 311 request product funds a separate innovation lab that prototypes citizen-request ideas but has no path to production systems and no Definition of Done. What should the Product Owner challenge?
Select an answer to reveal the explanation.
Short Explanation
A lab that never ships is a dress rehearsal with no opening night. Citizens do not get value from a prototype trapped on a demo laptop. Challenge any “innovation” design that cannot produce a Done 311 Increment in the real service.
Full Explanation
Innovation structures only create product value when they can release a Done Increment into the environment residents actually use. A lab without a production path, quality standard, or Definition of Done produces demos, not empiricism about 311 outcomes. Discovery and prototyping remain useful, but they must connect to the Scrum Team’s ability to inspect real results. The Product Owner should challenge organizational designs that cannot deliver releasable value.