A resident claims a pothole photo is “on Main Street.” The storefront skyline matches a county road two towns over. What should public works do before dispatching a crew?
Select an answer to reveal the explanation.
Short Explanation
Captions lie more often than brick storefronts. If the skyline is two towns over, sending a crew to Main Street is a wasted truck. Reverse image and maps first, dispatch second.
Full Explanation
Stated locations in 311-style submissions are claims, not verified coordinates. Distinctive storefronts can be reverse-searched and compared to maps, and a match in another municipality should stop a local dispatch. Dual-filling roads or collecting account passwords does not fix the geolocation error. Professional operations wait for picture-based confirmation.