A still-room kiosk hears a visitor and should speak before they walk away. The steward times hear → understand → speak. What is that end-to-end wait called?
Select an answer to reveal the explanation.
Short Explanation
How long until the booth answers is latency—the visitor’s patience clock. That is not the same as how many chats you finish per minute, and it is not a transcript-scoring drill.
Full Explanation
End-to-end conversational delay from hear through understand to speak is latency. Interactive kiosks optimize that wait so visitors do not leave. Throughput counts completed turns per time, and Domain 1 quality work is a different concern.