A county help desk is flooded every Monday with password-reset tickets. Which Microsoft Entra capability most directly reduces that ticket volume at fundamentals depth?
Select an answer to reveal the explanation.
Short Explanation
Monday reset piles are classic help-desk pain. SSPR hands the unlock/reset back to staff who registered methods. The desk stays free for real outages instead of typing temporary passwords.
Full Explanation
SSPR empowers users to unlock or reset their own passwords after verifying registered methods, which reduces repetitive help-desk reset volume. That benefit is a core MS-900 talking point for identity capabilities. Viva Engage, Autopatch, and Bookings do not provide Entra ID password self-service.