A municipal help desk confuses license management with Conditional Access when a clerk cannot open Excel for the web. What does license management primarily control?
Select an answer to reveal the explanation.
Short Explanation
Licensing is the ticket that says you are allowed into the show. Conditional Access is the bouncer checking how you walk in. Missing Excel because there is no ticket is a license problem first.
Full Explanation
License management determines product entitlements—what apps and services a user may use under the organization's purchased plans. Conditional Access governs access conditions such as MFA or device requirements and is a separate admin concern. Confusing the two delays the right fix when a municipal user simply lacks an assigned license.