(Select TWO.) A sales operations lead is rolling out predictive opportunity scoring across the sales team and wants to prevent reps and managers from treating the score as a substitute for their own judgment about deal health. Which two actions support this goal?
Select all correct answers, then click Submit.
Short Explanation
If the goal is to stop people from treating a single number as gospel, the fix runs in two directions at once: make the number less mysterious, and keep a person in the loop when it matters. Showing reps what actually feeds into their score turns it into something they can reason about and push back on with real deal knowledge, instead of a black box they either worship or ignore. And having a manager weigh that score against what the rep actually knows about the deal, rather than letting the number stand alone, keeps a human judgment call in place at the moments that matter most. Do the opposite of either of those, hide the reasoning behind the score, or let a threshold alone automatically advance or block a deal, and you have handed the decision entirely to the algorithm, which is exactly the outcome this rollout is trying to prevent.
Full Explanation
The correct answers are B and C. Sharing which factors drive a score turns it from an opaque number into something reps can reason about alongside their own knowledge of the deal, and requiring a manager to weigh the score together with the rep's firsthand account keeps a human judgment step in every stage-gate decision, both of which directly support treating the score as one input rather than a final answer. Option D is incorrect because hiding the contributing factors does the opposite of the stated goal; it makes the score more of a black box, which pushes people toward either blindly trusting it or dismissing it, rather than reasoning about it critically. Option A is incorrect because replacing manager review with a purely threshold-driven automatic gate removes human judgment from the decision entirely, which is precisely the outcome the sales operations lead is trying to avoid. Both A and B keep a person actively interpreting the score in context, while C and D each remove that interpretive step in a different way, one by concealing information and the other by automating the decision outright.